Refund policy

Return & Exchange Policy

All purchases are final and non-refundable. However, if there is an issue with your shipment, we are here to help!

Damaged or Lost Shipments: We only replace items if they are damaged or lost during shipping.

How to Request an Exchange: If your order arrives damaged or fails to arrive, please email us at info@grannysaidyesfood.store with your order details to request an exchange for the same item.

Replacement Shipping: Depending on where you live, the time it takes for your exchanged product to reach you may vary.

Product Storage & Care

 Refrigeration: Store unopened products in a cool, dry place. Refrigerate immediately after opening to maintain quality and freshness. If oil-based products solidify slightly in the fridge, allow the bottle to sit at room temperature for a few minutes before use.
 Natural Separation: Because we use quality ingredients without artificial stabilizers, natural separation may occur. Simply shake well before each use!